Quite simply, your guests are more likely to choose to stay with you again (and tell their friends) if they have a fantastic guest experience. In addition, we also know happy guests will give you favourable reviews, which are critical if you want to increase your bookings.
As the host or hostess of your accommodation, you also want to ensure you:
1. Enhance your guests’ experience
2. Avoid having to answer dozens of emails or calls with the same questions
3. Increase the value of your service while decreasing the number of hours spent on mundane and repetitive tasks