Salesforce Sales Cloud IVR API Integration

In today’s digital age, businesses are constantly seeking ways to enhance their customer service and streamline sales processes. One innovative solution that has gained popularity is the integration of Interactive Voice Response (IVR) systems with Salesforce Sales Cloud through APIs (Application Programming Interfaces). This article will delve into the intricacies of Salesforce Sales Cloud IVR API integration, its benefits, implementation steps, and provide examples and code snippets to illustrate the process